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Chief of Staff
Title:Chief of Staff


Job Title: Chief of Staff
Industry: Non-profit/International Development

Reports to: The Founder and Chief Executive Officer
Job Location: US - Remote
Start Date: Immediate
Term: Full-time. At-will
Salary: $95,000 - $125,000 based on experience


Founded in 2004, Build Change is an innovative international nonā€profit social enterprise whose mission is to save lives in earthquakes and hurricanes. We do that by designing disaster-resistant houses and schools; training homeowners, builders, engineers and government officials to build them; working with governments to develop and implement building standards; partnering with the private sector to improve building materials quality and create jobs; and facilitating access to incentive-based capital for reconstruction and retrofitting by partnering with financing institutions and government subsidy programs. Build Change is the recipient of multiple awards, including a 2017 Skoll Foundation Award for Social Entrepreneurship, OpenIDEO Urban Resilience Challenge Winner, and was a top three finalist in IBM’s inaugural Call for Code Developer Challenge in 2018.

To learn more about us and our programs in Colombia, Nepal, the Philippines and the Caribbean, visit www.buildchange.org.


Build Change is expanding its global footprint, breadth and depth of programming and is seeking a highly experienced individual to serve as its Chief of Staff. From day one, the Chief of Staff will have an immediate impact on our productivity, streamlining strategic initiatives, overseeing program management, and communicating objectives among country programs. The ideal candidate will have proven experience in a business management role, with a special focus on executive-level advising and collaboration.

This position reports to the Chief Executive Officer.

Position Responsibilities

  • Support strategic business initiatives from development through successful execution under the guidance of senior leadership and departmental heads.
  • Assist and communicate with the Executive Team in decision-making, program management and implementation.
  • Review, design, and execute on improvements to organizational structure, find knowledge and skills gaps and help address them.
  • Improve current processes and coordinate organizational procedures for optimized efficiency and productivity.
  • Serve as liaison between staff, the Executive Team, Senior Management Team, and the CEO, regarding company climate, employee well-being, project updates, proposals, and planning.
  • Assist human resources to address and resolve employee concerns.
  • Support daily operations through collaboration with executives, senior management and team leaders, performing an array of administrative tasks from managing calendars, generating correspondence, taking meeting minutes, maintaining electronic files, planning and coordinating annual corporate meetings, and organizing venues.
  • Build and develop relationships with all employees for increased efficiency and effective responsiveness into existing operations, and help to define new operational strategies, working with CEO and executives on special projects.
  • Knows (or is committed to quickly learning) in Build Change’s technical work and publications, handling inquiries and developing action plans to address them, and assisting with the preparation and dissemination of communications, among others.

Other Responsibilities

  • Serve as a thought partner on communication, creating compelling decks, leading meetings, and making recommendations to get to decisions and problem-solving – bringing structure to unstructured problems with creative solutions.
  • Responsible for coordinating and monitoring the overall key deliverables for the group and leading key initiatives when required by the Executive Team to deliver on the strategic roadmap for the group.
  • Engage in and contribute to the development of key metrics and KPIs.
  • Drive accountability and create a structure for teams to improve visibility using direct reports and lead weekly team meetings.
  • Support business planning initiatives for the team including team resource planning, talent and development planning, voice of the employee planning and supporting our diversity and inclusion initiatives.
  • Work from home (ideally located + maximum 2 hours difference from Mountain Standard Time, Central United States) and willing to flex work hours to collaborate with colleagues around the world in different time zones (Asia, Europe, and LAC/South America).
  • Travel, when necessary (no more than 50% of your time on average), to support the CEO and her priorities.
  • Additional duties as required by the CEO.


You have:

  • Excellent communication and negotiation skills.
  • Strong time management and planning skills.
  • Excellent in spoken and written English.
  • Well-honed skills in analysis and developing relevant and well-articulated recommendations.
  • Proficiency in Google Drive, Slack, MS Suite with the ability to pick up on tools such as Fulcrum and others used by Build Change.
  • The ability to turn complex data into easy to read reports, graphs, and PowerPoints and present these to ranging audiences in a simple and compelling manner.
  • Experience interacting and working with consultants and vendors.

Your experience includes:

  • Skilled with data analysis.
  • Knowledge of budget management.
  • Consulting experience with a focus on operations management.
  • Proven success in a project coordination role.
  • Nimble business mind with a focus on developing creative solutions.
  • Strong project reporting skills, with a focus on interdepartmental communication.


You would describe yourself as:

  • Having high emotional intelligence, optimistic, flexible, humble, patient, and having a good sense of humor.
  • Skilled at managing multiple projects simultaneously.
  • Consistent in meeting deadlines and achieving goals and deliverables on time.
  • Passionate about the mission of Build Change.

And maybe you also:

  • Have worked in the Caribbean, Latin America, Southeast Asia or emerging nations.
  • Speak Spanish or any of the languages spoken in our program countries.


Then please visit www.buildchange.org/about/careers and select the link for this position. Applications will be accepted until filled and will be reviewed as received. Build Change is a proud Equal Opportunity Employer. Qualified women and citizens of Build Change’s program countries are strongly encouraged to apply. Only shortlisted candidates will be contacted. No calls, please.


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